Av999's Privacy Policy –
Your Data, Our Responsibility

Av999.click ("av999", "we", "us") is one of Bangladesh's most trusted online gaming platforms, offering slots, Live Casino, Sports Betting, and a wide range of gaming services. This Privacy Policy ("Policy") provides a full account of how your personal data is collected, stored, used, and protected.

By accessing av999 or using any of its services, you are considered to have read and accepted this Privacy Policy. This policy is part of av999's Terms & Conditions Section.

We believe transparency is the foundation of trust. That's why this policy is written in plain language with no hidden clauses. Protecting your privacy is not just a legal obligation — it's our ethical responsibility.

Av999 only collects information that is strictly necessary. We never ask for data that is excessive or irrelevant. The types of information we collect:

KYC verification may require you to submit a photo of your National ID or passport. These documents are stored on encrypted servers and used solely for the verification process.

Information collected from you is used solely for the purposes listed below. av999 never uses your data for anything beyond these stated purposes:

• Account Management & Verification: For registration, login, and identity verification.
• Transaction Processing: To process deposits, withdrawals, and financial transactions.
• Customer Support: To resolve your issues, complaints, or questions.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• To meet legal obligations: To comply with Anti-Money Laundering (AML) laws and other applicable regulations.
• Service Improvement: To analyze and improve your gaming experience.
• Personalized Offers: To send you relevant bonuses and promotions based on your preferences (only with your consent).
• Responsible Gaming: To monitor your gaming activity and provide support where needed.

Av999 does not generally share your personal information with anyone. However, data may be shared with third parties in the following limited circumstances:

• Payment Provider: Payment gateways such as bKash, Nagad, Rocket, or bank providers receive only the minimum data necessary to process transactions. They operate under their own independent privacy policies.
• Game Providers: Game studios can only access user IDs and gaming data. Personally identifiable information is never shared.
• Law Enforcement: We may be required to disclose information under a court order, government directive, or other legal obligation.
• Company Restructuring: In the event of an acquisition or merger involving av999, your data may be transferred to the new entity. Users will be notified in advance.

In the cases above, third parties receive only the minimum information necessary. They are contractually bound to uphold our privacy standards.

Av999's website and app use cookies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: To maintain your login session and ensure security. The site cannot function properly without these.
• Functional Cookies: To remember your language preference, theme settings, and other customizations.
• Analytics Cookies: To understand which parts of the site are most used. This data is fully anonymized.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling certain cookies may affect the functionality of some features on the site.

How long your data is retained depends on the type of information and applicable legal requirements:

• Account Information: Retained for as long as your account remains active. Once closed, data is typically deleted within 6 months.
• Financial transaction records: Retained for up to 5 years in compliance with anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure, in accordance with legal obligations.
• Gaming History: Up to 2 years, after which it may be retained in anonymized form for statistical purposes.
• Cookie Data: Session cookies are deleted as soon as you close your browser. Persistent cookies last a maximum of 1 year.

No data is retained beyond what is required outside of legal obligations. When data is deleted, secure and non-recoverable methods are used.

Every registered member of av999 has the following rights regarding their personal information:

• Right to Access: To find out what information we hold about you, please contact our support team.
• Right to Rectification: Contact us to correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of data that is not subject to legal retention requirements.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Marketing Opt-Out: You can opt out of promotional emails and SMS at any time.
• Right to lodge a complaint: If you feel your data is not being handled properly, you have the right to raise a complaint directly with us.

To exercise any of the rights above, email us at support@av999.click. We will do our best to respond within 72 hours.

Av999 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we are notified that we hold personal data belonging to a minor, we will immediately close that account and delete all associated information.

To protect your information, av999 employs the highest industry-standard security technologies:

• TLS/SSL Encryption: All data transfers on the site and app are secured with 256-bit TLS encryption.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Encrypted Database: All data stored on our servers is kept in encrypted form.
• Firewall & DDoS Protection: Advanced firewalls are in place to prevent unauthorized access and attacks.
• Regular Security Audits: Third-party experts conduct system audits on a quarterly basis.
• Limited Access: Only authorized personnel can access user data, and all their activities are logged.

Please note that no one can guarantee 100% security on the internet. Keep your account password strong and never share it with anyone.

Av999 may update this privacy policy as needed. When changes are made:

• The updated policy will be published on this page with a new effective date at the top.
• For significant changes, a notification will be sent to your registered mobile number or email.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• For major changes, you will be notified at least 14 days before they take effect.

We recommend checking this page regularly to stay informed about how your data is protected.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@av999.click
• Live Chat: Available 24/7 on the av999 website and app
• Response Time: Typically within 24–72 hours